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Razorpay Merchant Compliance

Cancellation & Refund Policy

Last Updated: September 8, 2026 • Governing all digital service orders and Razorpay transactions.

1. Overview of Services & Payment Terms

At DORA IT ZONE, we specialize in end-to-end IT services, custom website & software engineering, Google/Meta performance marketing, and dedicated staff augmentation. All online transactions initiated on our platform or via payment links are securely processed through our authorized payment partner, Razorpay Software Private Limited.

2. Cancellation Policy

We understand that business priorities may evolve. Our cancellation terms are structured as follows:

  • Prior to Sprint Kickoff: Clients may request cancellation within 24 to 48 hours of placing an order or paying a project retainer, provided our engineering/marketing teams have not yet initiated project deployment or spent advertising budget.
  • Ongoing Monthly Retainers: For monthly digital marketing or SEO retainers, cancellation requests must be submitted at least 7 days prior to the next billing cycle via email to doraitzone@gmail.com.
  • Completed Milestone Work: Once a customized development sprint or marketing milestone has been delivered and approved, the milestone fee is non-cancellable.

3. Refund Eligibility & Processing Timelines

Refunds are reviewed fairly and issued in accordance with the following criteria:

Inability to Deliver: If DORA IT ZONE is unable to commence agreed services within the timeline defined in the Scope of Work (SOW) due to internal resource constraints, a full 100% refund of unutilized funds will be issued.
Duplicate or Excess Payment: In the event of a technical error, double debit, or duplicate payment via Razorpay, the excess amount will be refunded immediately upon verification.
Refund Turnaround Timeline: All approved refund requests will be initiated through Razorpay and credited back to the customer's original payment method (Credit/Debit Card, Net Banking, or UPI ID) within 5 to 7 working business days from the date of approval.
Non-Refundable Items: Direct third-party ad spends paid directly to ad platforms (Google Ads, Meta Ads), domain registration fees, or third-party cloud hosting licenses once provisioned are strictly non-refundable.

4. Digital Shipping & Service Delivery Policy

As a technology and digital marketing company, all deliverables produced by DORA IT ZONE are delivered electronically without physical postal shipping:

  • Onboarding & Consultation: Confirmation receipts, project scopes, and calendar links are delivered within 24 business hours via email and WhatsApp.
  • Software & Web Code: Deliverables are deployed to staging environments, private Git repositories (GitHub/GitLab), or client-designated cloud servers (AWS, Vercel).
  • Marketing Reports & Audits: Digital analytics dashboards, audit PDF dossiers, and growth metrics are delivered electronically on bi-weekly or monthly schedules.

5. How to Submit a Refund or Cancellation Request

To claim a refund or cancel an active digital engagement, please contact our billing department with your Invoice / Razorpay Payment ID:

Business Entity: DORA IT ZONE
Billing Desk: Accounts & Razorpay Grievance
Processing Window: 5–7 Working Days
Email: doraitzone@gmail.com
Direct Line: +91 6265462929
Office: 6th Floor, JDA Building, Vijay Nagar, Jabalpur, MP 482002, India